If an order is in Shipped, (Partial Back Order) PBO, or Refunded status, the Return button will be available on the Order Details screen. To return item on an order, click the “Return” button. You will be taken to the Return Order screen.

You will be taken to the Return Order screen.

The Returned Merchandise Authorization (RMA#) will be displayed at the top of the screen. The RMA# is usually the order # preceded by RMA.
Select the appropriate “Status“. Status changes will be recorded in the “RMA History” section at the bottom of this page. Statuses are for client corporate offices to use in their internal procedures. There is no functionality attached to statuses.
Click the “Checkbox” next to the items that are being returned.
Enter the “Quantity” being returned.
Select the “Warehouse” to which you would like this item returned.

NOTE: The drop-down will default to the warehouse from which this item was shipped. Select “Do Not Return” if you do not want this return to effect the OnHand totals.
Click “Process” when you are ready for the individual item to be returned.
Click “Save” to complete return process.