To view your autoship processing reports, click the Reports Tab. Below the processing heading, click Autoship/AMO Orders.

From the drop down select Autoship/AMO Run cycle. It will default to last cycle. Then select from the next drop down report criteria.  All Orders, Orders with Payments Processed, Orders without Payments Processed.  Typically you will review the Orders without Payments Processed.

At this point you will want to work the exceptions. The first step to working exceptions is to review the Credit Card and/or Echeck transaction report and evaluate why the payments were rejected by your merchant account. This report can be located under the Reports Tab, Processing Heading.  Update distributor and customer records as necessary then follow the steps to process autoship payments.  When you run payments again, it will only submit autoship orders with a balance due.  You can also go to each order individually and process payments, enter payment info or change the status of the order.